Warranty and Maintenance
We offer a 12-month warranty on every order in our online store. This includes repairs, replacements, price reductions, refunds, and filing settlement claims.
In order to maintain the quality of your purchases, we recommend that you maintain them regularly. Therefore, please try to keep the instruments clean and dry. If possible, keep them in their case and avoid humid environments, which will prevent your instrument and its accessories from rusting.
Disclaimer:
☆ Every handpan may display signs of tuning marks to some extent which is a natural production trait considering that all of our handpans are hand-tuned. These are not scratches but in fact, very subtle indents and practically non-visible unless scrutinized.
☆ It is not uncommon to use an electronic tuner and notice a slight microtonal offset for any of your handpan notes. This is actually the case with all handpans and is not a reflection of quality in any way. No handpan which doesn’t sound proportionally in tune within a 5-10 cents tuning threshold (which is noticeable by the human ear) does not pass our quality check and is returned for retuning.
☆ We offer a 30-day return policy (or as stipulated in our policy here) but also make exceptions under special circumstances.
☆ Also, should you require any future retuning services, we will help fund them! Contact us anytime!
Yoho –
I recently purchased this handpan, and I am absolutely blown away! 🎶 The craftsmanship is superb, and the sound is so soothing. 🌟 Whether I’m meditating or just relaxing, it creates a beautiful atmosphere. 😌 Highly recommend this instrument to anyone looking to add a little harmony to their life! 🎵